Frequently Asked Questions

SHIPPING

What Shipping Methods Are Available?

We Have Two wheeler, Four wheeler and courier services too based or order criteria.

Do You Ship it whole kerala?

yes we do only fabrics and non perishable items

How Long Will It Take To Get My Package?

If our delivery area which is in Cochin metro we will be able to deliver in 4 hours on express delivery options and 24-48 hr in standard delivery format after receiving orders.

PAYMENT

What Payment Methods Are Accepted?

We are accepted Card on delivery, Cash on delivery, Online payment and Pay TM

Is Buying On-Line Safe?

Yes we are having secured payment gate way.

Order & Retunrs

How do I place an Order?

Go to www.grozook.com and register it first and place the order

How Can I Cancel Or Change My Order?

Any request for cancellations of orders once duly placed on the site, shall not be entertained. Once the customer has placed an order it cannot be canceled. For assistance in this matter please contact the customer service team who will be happy to assist in this matter. Once the customer has placed an order it cannot be canceled. If so delivery charges and 2% of the value of the product will be deducted from the customer. The customer agrees not to dispute the decision made by Grozook.com and accept Grozook.com decision regarding the cancellation.

Do I need an account to place an order?

Yes you have to register in grozook.com

How Do I Track My Order?

You can call our customer care number and track your order.

How Can I Return a Product?

Return of products only be accepted if they are returned in their original packing within 24hrs after delivery. Products returned must along with original invoice. If any discrepancy in your product customers must report the issue to our customer care team /delivery Person as soon as found and confirmed.
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